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See our Privacy Policy here.

At Business Author Academy, we want to ensure that you are 100% happy with your purchase.

  • If you have technical or sales queries, do not hesitate to contact us (see below).
  • If you have attempted to resolve issues with staff (at enquiry), and still feel the product(s) you purchased does/do not best fit your requirements, we want to make things right.

Online courses, books and programs here offer a full refund within 30 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.

To be eligible for a return, if a book, your item must be unused and in the same condition that you received it. Return it to the sender’s address.

Our shop and payment processor (e.g. Stripe) will submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. 

Do it Yourself Refund Method

If you don’t want the course as it did not suit your needs, within the 30-day period, you can either request via email or follow this process.

  1. On Jenniferlancaster.com.au, Go to My Account > Orders
  2. Select the order number of the product you want refunded
  3. Select the ellipsis icon (three dots) next to the order total column. This opens a prompt to Request a Refund
    1. Note: The refund option via the ellipsis icon will only appear within the 30-day refund window
  4. Click the link to Request a refund. Fill out the form.
  5. In the drop-down, select a reason and click Request Refund.

Then an automated response confirming this is sent to the email address associated with your account.

Get in Touch Method

If you have any queries or complaints, please contact us at:

Business Author Academy

Clontarf, Brisbane, Australia

Email: enquiry@jenniferlancaster.com.au

Tel: due to high levels of spam, we are unable to make public our mobile number.

Hours: GMT+10 Brisbane – 9am to 5pm: Monday to Friday.