Most ordinary Australians (and other world citizens) hope that the banking and financial services industry is in place to help us make the most of our money and, yes, make a fair profit, but not at our expense. Sadly, no.
One of the main findings of the Royal Commission into Misconduct in the Banking, Financial Services & Superannuation Industry (February 2019) was that the big four banks’ staff performance was measured and rewarded based on profits and by pushing sales. This resulted in customers being openly misled. It also found conflicts of interest in the delivery of financial advice; confusion about the roles and responsibilities of mortgage brokers; and issues with the way banks deal with Indigenous communities. This comes on top of initial allegations that certain banks took fees from deceased customers, charged fees for financial advice that customers never received, and then hid all this from the regulators.
Seek insight into the financial world–and keep your wits about you when it comes to earning, saving and investing money: read Creative Ways with Money.
ISBN:Â 9780994510549
Size: 140.00 x 216.00 mm
Pages:Â 138. Published: 2020.




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